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Risk Free Subscription Policy

In order to make sure you have a scent you love:

• Subscription sets come with mini lotions in each of our 3 scents.
• If you prefer a different scent to the one you purchased, we will switch your subscription and include a replacement hand wash and lotion free of charge.
• These will be added to your next subscription order. If you would like to get this order immediately, please let us know.
  

You can cancel, pause, swap or change delivery frequency anytime. You will receive an email confirming the start of a new subscription, as well as a reminder email 3 days before each repeat order. 

Please note we are unable to accept responsibility for incorrect email addresses given to us by the customer, or for our reminder emails going to junk. If you contact us requesting to cancel an order that has already been processed, we most likely will not be able to cancel it.

Refill Price Promise

All our Refills are 30% cheaper per ml than the 375ml glass bottle version of that same product.

Starter Set Alternating Subscriptions

To leave you perfectly stocked of both our hand lotion and hand wash, you will receive a 1L Hand Wash Refill 3 months after you purchase the Starter Set with a subscription, and then a 0.66L Hand Lotion Refill 3 months after that, and so on. Our Hand Lotion Refills are smaller than our Hand Wash Refills to allow us to charge a consistent price for both, and to allow for smaller consumption of Hand Lotion versus Hand Wash that our customers commonly find. 

Everyone is different however, and if you would like to change to just a Hand Wash or Lotion Refill Subscription, or change the frequency of either: no problem! Just email us at shop@gloved.co.uk and we can do it for you, or you can login to your portal and change yourself.

Returning promotional/bundled items

To receive a full refund on a bundled product, all items from that set must be returned. If some items are kept and it is only part returned, then the full retail price of the items that have not been returned will be deducted from the refund.

Easy Returns

We hope that you are delighted with your purchases but if you are not you may exchange or return any item in its original condition within 30 days from delivery. 

Please email shop@gloved.co.uk stating your order number and the reason you wish to return the item before sending items back to us.

Please kindly note that the return will be made at your own cost. We recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.

Please note that all items must be returned unused and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return.

Refunds will be made against the original debit/credit card used when ordering for the price paid by you (including the initial delivery charge), within a maximum period of 30 days after receipt of your returned items; providing we have received your goods, in their original condition within 30 working days after delivery. Shipping fees from your original order are non refundable. 

Unfortunately we cannot provide a refund if the products have been used. In such circumstances, we will notify you that you can choose to arrange for such goods to be returned to you within 30 days of our notification.

Return address

Please send your returns to the address below, along with your name and order number. Please note that without your full name and order number on the return, we will be unable to verify your return.

Returns

C/O gloved

J&J Global Fulfilment

Rhosili Road

Northampton NN4 7JE